Warranty / Return Policy / ETC.
Extended Warranty Information and FAQ
A Drone Protection Plan is a Necessity! – If you’re using drones professionally or for fun, then you’re probably aware that accidents happen. If for any reason your device sustains impact or liquid damage – rest assured – you are covered with CPS! Having a full drone warranty plan gives you total peace of mind, knowing that you’re covered by the best in the business.
$100.00 Deductible Applies to coverages on products under $750
$150.00 Deductible Applies to coverages on products between $750-$1000
$200.00 Deductible Applies to coverages on products between $1000-$3000
$250.00 Deductible Applies to coverages on products over $3000-$3500
$500.00 Deductible Applies to coverages on products over $3500
Covers Impact Damage & Malfunctions
Covers Drone & Remote Control
Covers Liquid Damage
100% Comprehensive Parts & Labor Protection
Fully Renewable, Fully Transferable
Full International Coverage Wherever You Are!
Contracts start on Date of Purchase
Only Accidental Coverage available
Deductibles apply – $100.00-$250.00
Lost/Stolen products are not covered
Does not cover detachable/optional camera (ex: a GoPro on a H3-3D gimbal would not be covered)
Only covers what originally comes with Drone – no aftermarket or add-on pieces covered
Must have all original parts/pieces when filing a claim. Missing items will not be replaced or covered
Benefits of owning a Consumer Priority Service Protection Plan
Terms and Conditions
These Product Purchase Terms and Conditions (the “Terms and Conditions”) apply to the purchase of products (the “Products”) sold by The Drone Hangar. (“The Drone Hangar LLC”). The purchaser of the Products (the “Purchaser”) agrees to be bound by these Terms and Conditions.
Unmanned aerial vehicle (UAV) Products are not toys. These safety instructions are intended not only for the protection of the UAVs, but also to protect the safety of yourself and others. Improper operation may cause serious injury and property damage. In case of improper use, an UAV can be dangerous so please use every precaution possible. Cloud City Drones does not guarantee error-free behavior of the UAV, including without limitation its electronics or software.
Use at Own Risk; Other Users:
Purchaser agrees to use the Products at his/her own risk. Purchaser shall be responsible for ensuring that all users of the Products purchased by Purchaser comply with these Terms and Conditions.
Safe flying areas:
Purchaser agrees to refrain from operating UAV Products over people and to stay away from children and pets and abide by all FAA regulations and advisories. Purchaser agrees to stay clear of anything in the range of the UAV, or anything it could possibly collide with such as power lines, buildings, other UAVs etc.
Comply with local rules:
Purchaser agrees to comply in full with all local government rules, especially when flying near airports. Be sure to look up these regulations.
Purchaser agrees to use his/her best judgment and always practice safe flying techniques. Purchaser agrees not to fly the UAV Products in a manner that may result in damage or harm to persons, animals or property.
Purchaser agrees to conduct a thorough systems check before each flight and to conduct periodic maintenance of the Products.
The Drone Hangar LLC is not responsible for inexperienced operators and is not accountable for the training or any equipment used in, on, or with the UAV Products. UAV’s involve complicated machinery that presupposes a base knowledge of computer programming. If unfamiliar with programming or the Products, Purchaser agrees to take seek further information and assistance.
The Drone Hangar LLC assumes no liability for damage or injury associated with the use of the Products. The Drone Hangar LLC does not guarantee error-free behavior of the Products, including without limitation electronics, power packs or software.
We reserve the right to reject returned items if they are not in a condition to resell them as a new product. These parts can be complex systems, failure of one component can result in a crash or damage. Our 30 day money back ensures that the customer will receive the cost of the sale minus 20% restocking fee as long as the product has not been used, flown, or opened. The warranty does not cover, and The Drone Hangar LLC is not responsible in any way, for damage to other equipment due to a failure of a component.
The Drone Hangar LLC. is not responsible in any way for the use, misuse, or any injury or damage to personal property from use of any equipment purchased at The Drone Hangar. Returns are voided if any of the boards are tampered with or if a customer installs or modifies any parts/ pieces of their products.
The Drone Hangar LLC. does not provide any warranties whatsoever and defers to the manufacturer for any complaints/warranties/guarantees as The Drone Hangar LLC. does not make, manufacture, or fabricate any of the products found herein. Extended Warranties are sold by a Third Party company and their policies will be listed on the page covering extended warranties.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at: The Drone Hangar LLC 1693 Sunrise Lane, Lebanon, Ohio 45036
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – PAYMENT
If you choose a direct payment gateway to complete your purchase, then the payment provider stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org by mail at The Drone Hangar LLC
[Re: Privacy Compliance Officer]
[1693 Sunrise Lane, Lebanon, Ohio 45036, United States]
Access to My Personal Information
Phone: (513) 600-5426
Mail: 1693 Sunrise Lane, Lebanon, Ohio 45036
Frequently Asked Questions
What does the CPS Accidental Drone Warranty cover?
The CPS Accidental Drone Warranty covers full parts and labor on all internal hardware failure, as well as the extra added benefit of Accidental Damage Protection. This contract is specifically for drones used recreationally (consumer use only). Deductible applies at time of claim.
Does the Drone coverage start on the date of purchase, or is it an extended warranty plan?
The CPS Accidental Drone Warranty coverage begins on the end user’s date of purchase. For example, if the customer purchase a Drone with a 2 year CPS plan, they will receive 2 total years from date of purchase. There is a 30 days claims hold to prevent DOAs or manufacturer defects, and CPS coverage will begin on day 31. Any claims that occur during that first 30 days would not be covered under this plan.
Does accidental coverage protect my drone against crashes?
Yes it does! This is exactly what the CPS Accidental Drone warranty is here for. It covers physical damage, excessive damage, impact damage, water damage, and everything in between.
What doesn’t the CPS Accidental Drone Warranty cover?
Unfortunately this contract will not cover lost or stolen products, or any add on accessories.
Does the CPS Accidental Drone Warranty cover the camera or gimbal?
If the camera or gimbal is included in the box from the manufacturer, then yes, the CPS warranty will cover it as well.
Will the CPS Accidental Drone Warranty cover propellers? Will I have to send in my unit for a replacement part?
Replacing the drone’s propellers is a maintenance issue and is not covered under warranty. Propellers are user replaceable parts. Depending on the manufacturer, it is recommended to replace propellers if your customers notice a change in flight experience or experience noisy/unbalanced flight.
Does the CPS Accidental Drone Warranty cover the rechargeable battery?
Batteries are consumables and are not covered under warranty.
What happens if the remote control malfunctions or is damaged. Would that be covered as well?
Great question! CPS will cover the remote (that was included in the box from the manufacturer) for full parts and labor on any hardware malfunctions, as well as any accidental damage claims.
How would I file a claim? Is there anything I would need to have?
Filing a claim is easy! You can contact CPS by phone or email to file a claim. You also can file a claim directly through your CPS Client Care account, and via the chat on CPS website. You would need to submit your CPS Membership ID # to file a claim, the drone’s serial #, along with a copy of your original purchase receipt.
Who will repair my drone? Is there anywhere I can bring their drone in locally for service?
After providing the deductible payment, you will be directed to ship your product at your expense to CPS’s depot repair facility. Once received, based on the manufacturer, the drone will either be fixed by our in house Drone Repair Center or sent to the manufacturer directly. Unfortunately at this time you would be unable to repair your drones locally, as CPS would not be able to control the quality of the repair.
I noticed that a deductible applies at time of claim, how is that determined?
The warranty deductible is based off of the contract the customer is purchasing. For units under $250.00 the deducible is as low as $30.00, and for units under $3,500.00 the deductible is $250.00. Please feel free to contact us for full pricing and deductible information.
Will my coverage continue after CPS repairs my drone?
Yes it will! The coverage will remain in place until the contract expires, or unless the drone is replaced under warranty.
How many claims can I file over the life of their warranty plan?
You can file unlimited claims on their product, but coverage will cap out once the repair costs reach the original purchase price of their product.
What happens if the service center cannot repair the drone because of excessive damage, or if it’s beyond economical repair?
If CPS cannot fix the drone, CPS will replace it. CPS also will offer you the option of a check for the cost of the replacement.
Will the CPS coverage continue on to the replacement drone?
Unfortunately no, once the drone is replaced the CPS contract is considered fulfilled. You can purchase a new Drone Warranty for their replacement unit.
If I lost my drone, can they transfer the warranty over to the new drone they are purchasing?
Unfortunately no, if a unit is lost, the CPS warranty coverage would be voided.
I am selling my drone, can I sell the warranty with it?
You absolutely can. Transferring ownership is simple via the CPS Customer Experience Department. Please note, a $25.00 transfer fee will apply.
Does the CPS Accidental Drone Warranty cover commercially used drones?
This plan will only cover drones used recreationally (consumer use only). Unfortunately we do not have coverage for commercial products at this time.